Make an at-fault claim
It’s not like you did it on purpose.
We’ll recover you from the accident, repair your vehicle, keep you moving and give you £150**** towards your excess and throw in a lifetime warranty on the repair even if you’re at fault.
****We'll pay £150 towards your excess fee if you're responsible for an accident. How do we do this? When you come to collect your car after repairs are completed, we'll provide credit against your excess payment of £150. In order for us to credit £150 you must be using one of our approved BS 10125 repairers.
We’ll get you fixed up in no time
If an accident is your fault, we’ll be on hand to help with any repairs. And it couldn’t be simpler to get started.
Save Time | Save Money | Save stress...
1 | We’ll notify your insurance company, telling them about all involved parties and providing a claim reference number. |
2 | Our approved repairer will estimate the damage and get the thumbs up from your insurer. |
3 | Whilst your vehicle is repaired, a courtesy vehicle will be provided. |
4 | When you come to collect your vehicle, we’ll take £150 off your excess. You’ll just need to cover the rest. |
Repairs of the highest standard
You may not have heard of BS10125, but we have, we know it means that your car is in very good hands!
Keeping you moving
We’re not the kind of place to leave you in the lurch. We’ll make sure you have a temporary replacement vehicle to nip about in while yours is being repaired, and we’ll make sure all our passengers get the support they need, if they need it.
Genuine, brand new parts
BS10125 is an industry standard specification that details the minimum a repairer must carry out on a vehicle following an accident.
It is designed to ensure garages always match the manufacturer’s specifications, and, more importantly, makes sure your car is roadworthy and safe to drive.
We also only use genuine, brand new manufacturer's guarantee parts. You might assume that’s a given, but most insurers tend to use second hand or "green parts". It’s all there in your policy’s fine print.
Lifetime guarantee on part's
The Claimsline repairing garage will provide a lifetime workmanship guarantee for the quality of the repair of your vehicle for as long as you are the registered owner.
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**For personal injury where the service is offered at No win no Fee this means that a customer will typically pay 42% Inclusive of VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this, but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period. We may receive a fee for introducing you to a third party/panel solicitor, this does not affect any compensation you may receive.