Call us or start online. We'll find out what help you need after the accident and explain the next steps.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Rated Excellent on Trustpilot, with verified reviews from real clients.
Eligible non-fault clients may be able to save on their excess. Eligibility and any saving depend on the accident circumstances, service terms and their insurer’s policy. Savings are not guaranteed.
Eligible non-fault clients can protect their no-claims discount. Your insurer's policy terms still apply.
Subject to non-fault eligibility, a like-for-like replacement vehicle may be available the same day. Credit terms may apply. Your car can be collected, repaired and returned with a lifetime guarantee.
A dedicated claims handler takes your details when you call. Once they introduce you to a working partner, that partner becomes your point of contact.
Call and speak to a real person who can start your claim immediately, without automated menus, hold music or transfers.
Eligible non-fault clients may be able to save on their excess. Eligibility and any saving depend on the accident circumstances, service terms and their insurer’s policy. Savings are not guaranteed.
Eligible non-fault clients can protect their no-claims discount. Your insurer's policy terms still apply.
Subject to non-fault eligibility, a like-for-like replacement vehicle may be available the same day. Credit terms may apply.
A dedicated claims handler takes your details when you call. Once they introduce you to a working partner, that partner becomes your point of contact.
Call and speak to a real person immediately, without automated menus or hold music.
No Win, No Fee1 — if your Personal Injury claim is unsuccessful, you pay nothing. If you win, a success fee applies (typically 42% inc. VAT). A cancellation fee may apply if you cancel after the 14-day cooling-off period.
Claimsline is an independent claims management company, not your insurer. We handle enquiries involving both fault and non-fault accidents, and you may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer's policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Find out why thousands of drivers report their car insurance claim to Claimsline.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed.
4 No-claims outcome for eligible non-fault clients depends on accident circumstances and your insurer's policy terms.
5 Replacement vehicles are subject to non-fault eligibility and availability; credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
We can help with your claim after a car accident, whichever insurer you're with.
Don't see your insurer listed? No matter who you are insured with, we may be able to assist. Call us on 0333 006 8282.
All insurer names and trademarks are the property of their respective owners. Claimsline is not affiliated with, endorsed by, or connected to any of the insurers listed.
Call our team and we'll help get you back on the road quickly.
Questions about making a car insurance claim? Call us on 0333 006 8282.
Yes. If the accident wasn't your fault, Claimsline can help arrange your repairs and a replacement car, with a dedicated claims handler to keep things moving. Eligible customers may also avoid paying their policy excess. Call 0333 006 8282 and we'll explain how we can help. Services depend on eligibility and availability. You may still need to notify your insurer, even if you don't claim through them.
Not at all. Whether you are insured with Admiral, Aviva, Direct Line, Churchill, or any other UK insurer, we can help with your car insurance claim. We handle claims involving every UK car insurer. The process is the same regardless of who your insurer is.
For eligible non-fault accidents, there is nothing for you to pay. Repair and replacement-car costs are recovered from the at-fault party's insurer. If you're later found to be at fault, liability is disputed or costs cannot be recovered, you may have to pay the vehicle repair bill and replacement-car hire charges covered by your agreement. We'll explain these terms before you agree.
In the UK, you generally have three years from the date of your car accident to start a personal injury claim. However, we strongly recommend reporting your claim as soon as possible. Evidence is fresher, witnesses are easier to locate, and your claim is stronger when reported promptly.
An eligible non-fault claim through Claimsline is handled against the at-fault party's insurer, rather than your own policy. You may still need to notify your insurer, and any effect on your premium or no-claims bonus depends on their policy terms.
We'll take your accident details and find out whether your car can be driven and whether you need a replacement. If the accident wasn't your fault and we can help, we'll arrange support through specialist recovery, repair and vehicle-hire companies. That can include collecting your damaged car, getting it repaired and arranging a like-for-like replacement car to keep you mobile, subject to availability. You may also avoid paying your policy excess. The hire company will be your main contact, explain your hire agreement and keep you updated.
